Refund & Cancellation Policy

1. Overview

At OpenVakil, we provide AI-assisted legal notice drafting and dispatch services. All payments made on the Platform are final and non-refundable, except in limited circumstances where we fail to deliver the service due to a technical issue on our end, as described below. By using our Platform and making a purchase, you acknowledge and agree to this no-refund policy.

This Policy should be read in conjunction with our Terms & Conditions and Privacy Policy. In the event of any conflict between this Policy and our Terms & Conditions, the Terms & Conditions shall prevail.

2. No Refund Policy

All payments made on OpenVakil are final and non-refundable once payment is successfully processed. This applies regardless of the stage of your order — whether the notice is being drafted, under review, approved, dispatched, or delivered. By completing payment, you agree that the service engagement has commenced and no refund will be issued.

This includes, but is not limited to, the following scenarios:

• Change of Mind: If you change your mind about sending the notice at any point after payment, no refund will be provided.
• Inaccurate Information: If the notice contains errors because you provided inaccurate, incomplete, or misleading information during the drafting process, no refund will be provided.
• Delivery Failures Beyond Our Control: If a notice dispatched via Registered Post is returned as undeliverable due to an incorrect address provided by you, or the recipient refuses to accept delivery, no refund will be provided.
• Legal Outcome: The effectiveness or legal outcome of the notice is not guaranteed. No refund will be provided because the notice did not achieve your desired result, as OpenVakil is a technology platform and does not guarantee legal outcomes.

3. Exceptions — Refund for Technical Service Failure

A refund will only be issued if we are unable to deliver the service due to a technical failure or system error on our end. Specifically:

• Complete Service Failure: If we are entirely unable to generate or dispatch your legal notice due to a technical issue on our platform, and the service was never delivered in any form, you will receive a full refund of the amount paid.
• Partial Service Failure: If we are unable to dispatch the notice through all selected channels due to a technical issue on our end (for example, Registered Post was dispatched but email delivery failed due to our system error), we may provide a partial refund proportionate to the undelivered service component, at our sole discretion.
• Duplicate Payment: If you are charged multiple times for the same order due to a payment processing error, the duplicate charges will be refunded.

The determination of whether a technical failure has occurred rests solely with OpenVakil.

4. How to Request a Refund

To request a refund or cancellation, please follow these steps:

1. Contact Us: Submit a refund request through our contact form with the subject "Payment Issue" and include your Order ID.
2. Include Required Details: Your email must include your full name, the email address associated with your OpenVakil account, your Order ID (available in your dashboard), the reason for requesting a refund, and any supporting documentation if applicable.
3. Acknowledgment: We will acknowledge your refund request within 48 hours of receipt via email.
4. Review: Our team will review your request and verify the eligibility based on the criteria outlined in this Policy. We may contact you for additional information if needed.
5. Decision: We will communicate our decision regarding your refund request within 5 business days of receiving all necessary information.

5. Refund Processing and Timeline

Once a refund is approved, it will be processed as follows:

• Refund Method: Refunds will be credited to the original payment method used for the purchase. If you paid via credit card, the refund will be credited to the same card. If you paid via UPI or net banking, the refund will be credited to the same bank account.
• Processing Time: Refunds will be initiated within 5 to 7 business days of approval. However, the actual time for the refund to appear in your account may vary depending on your bank or payment provider, and can take up to 10 to 14 business days in some cases.
• Refund Confirmation: You will receive an email confirmation once the refund has been initiated from our end.
• Razorpay Processing: As our payment processor, Razorpay handles the actual fund transfer. Any delays in the refund process by Razorpay or your bank are beyond our control.

6. Dispute Resolution

If you are dissatisfied with our decision regarding your refund request, you may escalate the matter as follows:

1. Internal Escalation: Reply to the email communication regarding your refund decision with the subject line "Refund Escalation - [Your Order ID]" and provide a detailed explanation of why you believe the decision should be reconsidered. Our senior team will review the escalation within 7 business days.
2. Grievance Officer: If you remain unsatisfied after internal escalation, you may contact our Grievance Officer through our contact form. The Grievance Officer will address your complaint within 30 days as required under the Information Technology Act, 2000.
3. Legal Recourse: If the dispute is not resolved through the above mechanisms, either party may pursue legal remedies. Any such disputes shall be subject to the exclusive jurisdiction of the courts located in Jaipur, Rajasthan, India, as outlined in our Terms & Conditions.

7. Chargebacks

We encourage you to contact us directly before initiating a chargeback with your bank or credit card company. Filing a chargeback without first contacting us may result in delays in resolving your issue and may lead to additional verification requirements for future transactions. We will cooperate fully with legitimate chargeback investigations and provide all necessary documentation to the payment processor.

8. Changes to This Policy

We reserve the right to modify this Refund and Cancellation Policy at any time. Any changes will be effective immediately upon posting on the Platform. The "Last Updated" date at the top of this page will be revised accordingly. Changes to this Policy will not affect refund requests that were submitted before the change was made.

9. Contact Information

For any questions or concerns regarding this Refund and Cancellation Policy, please contact us: